FAQ

Why did the City of Oak Grove choose to partner with Service Line Warranties of America?

 

The City of Oak Grove chose to partner with Service Line Warranties of America because we wanted to educate customers about their responsibility for service lines and provide them with an alternative warranty option.  The city allowed the company to use their logo in communications to indicate that there is a formal relationship in place and to let the residents know that the offering is legitimate.  All of the mailings Service Line Warranties of America sends to residents are first reviewed and approved by the City.  All Service Line Warranties of America materials clearly state that the services the company offers are voluntary and that they are offered by Service Line Warranties of America, a private company that is separate from the City.

Why did the City of Oak Grove partner with Service Line Warranties of America?


The City of Oak Grove partnered with Service Line Warranties of America because they have been recognized as a trusted source of utility line plans endorsed by the National League of Cities.  They offered a low price, cover landscape replacement, vet qualified local contractors and have good references. They have an "A" rating with the Better Business Bureau with other 1,000,000 customers nationally and over 20,000 customers locally.

Is the City of Oak Grove being compensated to recommend Service Line Warranties of America? 


The City of Oak Grove is not compensated for partnering with Service Line Warranties of America.  This program is independent of the city and did not cost tax payer dollars to participate nor does the city benefit from any sales or service of the product.

Is the City of Oak Grove affiliated with any other companies offering waterline warranties?

No, the City of Oak Grove is exclusively partnered with Service Line Warranties of America. There are several competing national companies that provide home warranty products.  Customers are free to select any warranty provider they wish or none at all.  Coverage may also be available through your home owner's insurance.  We encourage you to consider all the information available and make the best choice for yourself.

Do residents really need this coverage?


It is difficult to determine when a pipe may fail, with key contributors being the type of piping material, age of the service pipe, soil conditions and installation quality.  The median age of homes in the U.S. is 36 years, and can be much higher in various parts of the country, which means many service pipes are functioning on borrowed time.  Water line repairs can be costly, a replacement on average could exceed $2,500.  Service plans are optional and up to the homeowner to decide based on their personal circumstances.

Can I choose to opt out of future Service Line Warranties of America mailings?

Yes, if you would prefer not to receive further mailings call 1-844-257-8795 or visit www.slwofa.com.